How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We accept orders from USA ONLY.
We do not ship outside these zones at this time, sorry.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. This is rare in circumstances, as most of our products do not require additional fees or delays.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Shipping from within the US
|LOCATION||*ESTIMATED SHIPPING TIME|
|Shipping from within the US||3-10 Business days not including processing|
|Shipping form Europe to US||12-25 Business days not including processing|
|Shipping from Central & South America||12-30 Business days not including processing|
|Shipping from Asia||12-30 Business days not including processing|
|Custom made or printed items||12-40 Business days not including processing|
|*These estimates do not include our 1-5 day processing time.|
DUE TO HOLIDAY SEASON THE ORDERS MAY BE DELAYED. WE TRY TO KEEP YOU INFORMED DURING THESE TIMES. WE DO SUGGEST SHOPPING EARLY DURING HOLIDAY PERIODS!
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.